On Sunday, July 26, OnForce made enhancements to the OnForce platform. Two key features included:

* New Manager User Type:In an effort to help Pros better manage their work order volume, OnForce created a new user account type, called Manager. As a Manager, this person can accept and reject work orders, make offers, add notes, as well as provide ratings on behalf of the Pro Supervisor or other Pros in the company account. However he/she cannot complete work orders, access company funds, change the companys tax information, or add other Managers to the account. Please note that multiple Managers can log into the company account at the same time. For more information regarding Pro account types, please click here.
* New Options When Rejecting Work Orders:In order to provide clarification to buyers as to why you rejected a specific work order, OnForce added two new options, including Work Order Location Too Far and Part Location Too Far.

Source: onforce.com

For the fourth consecutive quarter PC Desktop Repair sees highest volume of work orders;  Enterprises are using OnForce in creative ways to optimize efficiencies

BOSTON – July 13, 2009 – OnForce, the trusted online marketplace and national network of thousands of technology service technicians, today released the OnForce Services Marketplace Index (OSMI) for the second quarter of 2009. Based on more than 70,000 service events this quarter across North America, the OSMI provides a comprehensive analysis of key spending trends in information technology (IT) and consumer electronic (CE) services. Key findings this quarter show that spending in the break-fix sector from diagnose and repair to parts swap remained at a consistent high with Q1 2009, accounting for 63 percent of all work orders. In addition, OnForce saw enterprises utilize the platform more extensively to handle longer term projects in order to maximize efficiency.

In terms of highest volume categories, PC Desktop ranked first for highest work order volume for the fourth straight quarter in a row (accounting for nearly one third of all jobs.) Of this, three quarters were break-fix related work. Other high volume work categories for the quarter included TV/Video and Network, which accounted for 19 percent and 13 percent of all work orders respectively.

Check out the entire report here: http://www.onforce.com/OSMI/Q209